Joya Privacy Policy — How is your information protected?
Last Updated: January 2025
This page provides a detailed description of how the joya platform collects, uses, stores, and protects your personal information. We believe that transparency and accountability are the foundation of a good digital experience. We are committed to ensuring the highest level of data protection for users in Bangladesh. Please read this policy carefully — it clarifies both your rights and our responsibilities.
What information do we collect?
Personally Identifiable Information
When you create an account on joya, we collect your name, email address, mobile number, and date of birth. This information is used to verify your account and provide you with our services. Some additional documents may also be requested as part of the identity verification process to fulfill legal obligations. We never ask for more information than necessary, and the data we collect is never sold to third parties. All your information is stored in encrypted form with the highest level of security.
Financial Transaction Information
During deposits and withdrawals, we record the transaction amount, payment method, and the date and time of the transaction. If a transaction is made through mobile banking services commonly used in Bangladesh, that information is also stored securely. Financial information may only be shared with the necessary financial institutions and regulatory bodies. Our payment processing system adheres to the highest security standards in the industry. No complete card numbers or PIN codes are stored on our servers.
Usage and Technical Information
When you use the joya platform, we automatically collect certain technical information. This includes your IP address, browser type, device type, operating system, and time spent on the site. We use cookies and similar technologies to improve your browsing experience and remember your preferences. This information helps us analyze and improve the functionality of the site. You can manage cookies through your browser settings if you wish, though some services may then be limited.
Data Encryption
All your sensitive information is protected through SSL encryption. Unauthorized third-party access is completely blocked.
Identity Verification
A strict identity verification process is followed to protect accounts. Two-factor security is in place to prevent unauthorized access.
Data Retention Period
Information is not retained beyond the period required by legal requirements. After an account is closed, applicable data is securely deleted.
How is your information used?
Service Operation and Improvement
Joya uses your information primarily to provide you with uninterrupted, high-quality service. The collected data is used for account management, payment processing, customer support, and ensuring platform security. By analyzing your usage patterns, we strive to make the platform experience smoother and more enjoyable. Data is also analyzed to detect and prevent fraudulent activity and to ensure responsible gaming. We may use your preference data to personalize your experience and keep you informed of relevant updates.
Legal and Regulatory Compliance
We store and use the necessary information to comply with applicable laws and the directives of regulatory bodies in Bangladesh. Specific information is verified as part of anti-money laundering policies and fraud prevention programs. If a government or legal authority lawfully requests information, it may be provided. In such cases, we always operate within the bounds of applicable law and remain committed to protecting the interests of our users.
What are your rights?
You have full control over your own information on the joya platform. You can log in to your account at any time to view and update your stored information. If you wish, you can contact our support team to request the complete deletion of your data; however, if there are legal obligations, some information may need to be retained for a specified period. The option to opt out of marketing communications is always available to you. If you have any complaints or questions regarding your data, please contact our support team — we are committed to responding promptly.
- Right to Access and Correct Information
- Right to Request Data Deletion
- Right to Opt Out of Marketing Communications
- Right to Object to Data Processing
- Right to Data Portability
Sharing Information with Third Parties
Joya never sells or rents your personal information to advertisers or unauthorized third parties. In certain circumstances — such as with payment processing partners or technology service providers — limited information may be shared, but they operate under strict confidentiality agreements. Information may be provided to competent authorities to fulfill legal obligations. In any instance of data sharing, we adhere to a minimum necessary information policy. All of our third-party partners follow international data protection standards.
Policy Changes and Communication
How will you be informed about policy updates?
Joya may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after any changes constitutes your agreement to the new policy. We therefore encourage you to visit this page regularly. We always strive to make policy changes as transparent and easy to understand as possible.
Contact Us
If you have any questions, complaints, or requests regarding the privacy policy, please contact our support team. We typically respond within 24 to 48 business hours. Your privacy is extremely important to us, and we handle every request with the utmost care. Maintaining your trust and confidence is our primary goal.
Email: [email protected]
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